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5. Troubleshooting

If you are having difficulty viewing content on the SNOMED CT E-Learning Server please try each of the following to see if it resolves the issue. After each step close all browser windows, restart your browser and attempt to access the presentation. If the problem persists or if you are unable 1 to complete the recommended action then try the next step.

1. Upgrade your version of the Flash Player to the latest version

2. Clear your web browser cache.

The way you do this varies according to which browser you use (see http://www.wikihow.com/Clear-Your-Browsers-Cache)

  • After clearing the cache restart your browser and retest
  • If you still have a problem try the next step

3. Ensure that your browser is using default Security, Privacy and Advanced settings

  • More restrictive settings may cause issues
  • If you make changes restart your browser and retest
  • If you still have a problem try the next step

4. If you are using a Windows computer

  • Open Windows Explorer
  • Go to Tools -> Folder Options -> View.
  • Click Show hidden files and folders.
  • Locate the following folder: C:\Documents and Settings\your_name\Application Data\Macromedia\Flash Player\#SharedObjects
  • Delete the contents of this folder.

5. If none of these steps work

*Some steps may not be accessible if your system is locked in accord with an organizational security policy. In this case when reporting an issue, please indicate the steps you have been unable to do.

 

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