Authoring Level 1 Certification Guide

6. Communication

If you need to communicate with the SNOMED International E-Learning team, please email This will ensure that these communications are routed, tracked and managed in a way that allows the team to respond effectively. If you are reporting an issue, please remember to provide screenshots (where applicable) and a detailed explanation.

To receive important email communications related to your e-learning, please ensure that your email client is not placing messages from or in a spam or junk folder. 

If you are experiencing any technical issues while your certification exam is in progress, please email We will try to respond to these emails as quickly as we can, but please be aware that the response may not be immediate.