6. Communication

If you need to communicate with the SNOMED International E-Learning team, please email elearning@snomed.org. This will ensure that these communications are routed, tracked and managed in a way that allows the team to respond effectively. If you are reporting an issue, please remember to provide screenshots (where applicable) and a detailed explanation.

To receive important email communications related to your e-learning, please ensure that your email client is not placing messages from noreply@snomed.org or elearning@snomed.org in a spam or junk folder. 

If you are experiencing any technical issues while your certification exam is in progress, please email certsupport@snomed.org. We will try to respond to these emails as quickly as we can, but please be aware that the response may not be immediate.